St. Croix Regional Family Health Center Patient Rights – SCRFHC will respect each patient, protect the rights of each patient, and maintain the confidentiality of each patient’s care and treatment. The following is a list of your rights as a patient of SCRFHC:
- You have the right to take an active role in your health improvement.
- You have the right to be treated respectfully while receiving medical services without regard to race, creed, gender, sexual identity or orientation, language, or sources of payment for service.
- You have the right to privacy within the law.
- You have the right to openly discuss with your provider your concerns and your personal medical history.
- You have the right to receive understandable information so you can make informed decisions about your health care.
- You have the right to understand the reason why your provider requests additional treatment or particular medications.
- You have the right to submit a formal grievance and discuss with SCRFHC management staff any concerns related to care, treatment, services, and patient safety.
- You have the right to have written authority to a trusted person to oversee your rights as a patient.
- You have the right to report suspicions of fraud, waste and abuse to our Compliance Officer or you can report anomalously at Maine Human Rights Commission (207) 624-6290.
St. Croix Regional Family Health Center Patient Responsibilities— While you are a patient at St. Croix Regional Family Health Center, you accept responsibility for your participation in your health improvement. As such, the following illustrates the role and behavior you are expected to uphold:
- Children should not be left unattended in the lobby or in the exam rooms. If it is necessary, please notify a SCRFHC staff member.
- At each appointment, you are responsible for confirming your current contact information (address, phone number, e-mail).
- At each appointment, you are responsible for updating your insurance information, change of employer or employment, and change to your family size and income.
- You are responsible to inform us if today’s visit is for a work-related injury, accident or car accident.
- You are responsible for payment at the time of the appointment. If you are self-pay and pay the full estimated amount due at the time of service, you will receive a 20% time of service discount. The minimum co-pay cannot be deferred for later payment. If you have insurance and pay the full amount due at time of service you will be given a 20% discount, if your insurance company allows.
- You are responsible for abiding by the agreements you sign; e.g. pain management agreement, payment agreements.
- You are responsible for working in partnership with your provider and health center staff in a respectful and honest manner. Demanding, aggressive behavior will result in suspension of service.